FAQ's
Do you make custom gear?
Unfortunately we no longer make custom gear.
When will my order be shipped?
All items in stock on our website have no lead times. Orders placed before 3pm will be sent out the same day. We know time is of the essence so we ship all orders via express (Excluding backpacks which will cost extra for express).
Once your order is with Australia Post, we have no influence on how quickly your order will arrive. Depending on your location delivery times typically range from 1-3 days.
Can I return something I've bought?
We hope you fall in love with everything you buy from us but we know sometimes things just don't work quite as well as what they should.
You've got 30 days to return the item and receive a full refund if it is unused and in the original packaging without any damage.
You will receive the refund once our team have confirmed that the item and packaging is still in a new condition.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Include your invoice with the item/s. If you cannot send your invoice, please include a copy of your receipt.
- If you request an exchange, please indicate which new product you want by providing the item description, include size and colour choices, if applicable.
- For online returns, Email: Info@ultralighthiker.com.au
- Insure you mail to:
ATTN: Returns
Ultralight Hiker
Shop 22/514 Botany Road
Alexandria, NSW, 2015
What do I do if my item is faulty or damaged
If you've bought something and it is faulty simply send us an email explaining what's happened to info@ultralighthiker.com.au and we'll do what we can to help.
Each brand handles warranties differently, some brands prefer to handle warranties directly, others will ask us to help
Ultralight Hiker will pay to have a repaired or replaced item shipped back to you.
Are the 3FUL Lanshan tents seam sealed?
The Lanshan 2P tent comes factory seam sealed but we recommend sealing the 2 outside guy line points on the front and back walls.
The Lanshan 1 Pro is not seam sealed. We have seam sealer on our website for you to purchase. Simply hop onto youtube and search "How to seam seal my Lanshan 1 Pro" and you will have plenty of instructional videos available to help.
We do not offer a seam sealing service.
Are the Tarptent tents seam sealed?
The Tarptent tents do not arrive seam sealed. Seam sealant will have to be purchased separately. We recommend the Gear Aid Seam Grip + SIL as it adheres to silicone coated fabrics better (Which the Tarptents use)
Do you price match?
We will price match any Australian store. Just shoot us an email at info@ultralighthiker.com.au and we'll sort out a discount if needed.
Do you do bulk discounts?
As we aim to be the cheapest and most affordable on all products, we don't generally do bulk discounts but can make an exception depending on the product. Feel free to enquire at info@ultralighthiker.com.au
Will you stock a niche ultralight brand?
We aim to constantly bring new products and brands to the Australian market to make ultralight more accessible and affordable for everyone. We're always looking for more growing and popular products, if there's something that you think would make your life easier out on the trail we'd love to hear it!
Can I request an item from Zpacks?
Unfortunately at this stage we only supply a limited range from Zpacks. Any Zpacks product not listed on our website will have to be purchased from Zpacks directly or through another retailer.