Latest from Aust Post - Important update on our operations

Delivery delays in Victoria

Dear Customer,

Your deliveries are on their way to you but due to network congestion many parcels are taking longer to arrive than usual. There may also be more time between tracking updates.

This has been driven by the current situation in Victoria, the wider increase in parcel numbers and COVID-19 restrictions across the country which have impacted deliveries and services.

Changes to our network capacity in Victoria from Stage 4 restrictions

  • We've been required to reduce our workforce capacity in our processing facilities in Melbourne and introduce split shifts.
  • Many Victorian deliveries need to go via Sydney for sorting overnight due to the restriction on team members in Victoria.
  • Online buying has increased in Victoria as people are unable to visit the shops which has sent parcel volumes skyrocketing.
  • On some days, over 80% of parcels being sent and received in Australia are coming from, or end up in Victoria.

What this means for your delivery
You may notice when tracking your parcel, that it is coming from a different location than you're used to. This is to make sure we are using all the extra capacity available in our network to process parcels as safely and quickly as we can.

To keep up to date and track your parcels
We recommend tracking your parcel via our tracking tool on our website or our app which shows the most accurate information on expected delivery dates.

The best place to see the most recent information on impacts to our network, and any changes to services is our Coronavirus impacts page.

Our team are updating our website with any queries you may have including:

We're here to support you
We know this is a tough time for many. Our main focus is getting your items delivered as quickly as possible whilst keeping our people safe.

We thank you for your ongoing support and patience.

Your team at Australia Post